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Main Site| Bugs Please use this forum to report any bugs encountered, kindly provide screenshots, videos, and a detailed description of the problem, including steps taken to recreate it, so that we can effectively address the issue. |
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09-30-2016
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#1 |
Junior Member
Join Date: Sep 2016
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'Download This Album' problems
From within another user's album I click 'Download This Album', then 'Cancal' because I don't want to go to the Archive list.
My dashboard shows "Archives 0/1" and clicking on this link shows "(name of album): In que". However I normally do not get an email when the archive is ready, and when it is so it appears to be available for about 10 minutes before disappearing - most times I miss it and have to re-request the archive. |
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10-02-2016
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#2 |
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Team Leader
 
Join Date: Mar 2007
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We will look into that asap.
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10-02-2016
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#3 |
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Junior Member
Join Date: Sep 2016
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Thank you.
Additional info: it used to work but stopped about a fortnight ago. At about the same time I created the first album of my own - this may be the cause or just a coincidence. |
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10-06-2016
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#4 |
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Junior Member
Join Date: Oct 2015
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Same goes for me: The albums I've tried to download never leave the que. What's up?
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10-08-2016
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#5 |
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Team Leader
Join Date: Mar 2007
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Question: do you try to zip "HUGE" albums with tons of pictures and big size?
or relatively small ones? cause there is an issue with zipping an album which is taking 5GB. we will enforce some restriction in album size, so those issues wont happen in the future.
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10-08-2016
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#6 |
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Join Date: Sep 2016
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No not that big.
But it appears to have somewhat sorted itself out. I am now receiving emails when the archive is ready and the download is available for 15 hours after the email - indeed with each archive over the previous few days the time available has been going up each time. I assumed that this was a fix being applied. Thank you for your work on this. |
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10-09-2016
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#7 |
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Team Leader
Join Date: Mar 2007
Posts: 2,659
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Enjoy , we are here for you
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10-09-2016
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#8 |
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Junior Member
Join Date: Oct 2015
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Tried to download several small albums. The albums I've tried to download never leave the que and after 24 hours I have to start again. Strange...
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10-09-2016
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#9 |
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Team Leader
Join Date: Mar 2007
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we are thinking of a better solution along the lines.. if you have suggestions or showcases of how other sites do it that is more comfortable for you, you are welcome to leave it here.
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10-10-2016
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#10 |
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Join Date: Oct 2015
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Sorry, I don't know either. Basically I like your system very much, for me it's the best Only apparently it takes more than 24 hours to produce the zip-files. Either it takes too long to collect the files, the generator to make the zip-files is not powerful enough (or 24 hours is too short to complete, which should not be the case).
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