Why Was P&H Down, and what now?

[pimp]

Hello Guys, as you know we came back from almost 8 days of downtime.

Here is a brief overview of the events as they transpired. Sunday afternoon the city power was disrupted and, as designed, our backup generators automatically switched on. However, during that transition, one of our backup generators that had been recently tested and benchmarked specifically for this situation experienced a catastrophic failure, caught fire, and as a result initiated the fire suppression protocol.

The data center experienced some damage. Customer’s servers in one of our main bays were exposed to water and possible damage may have occurred. No fire damage was inflicted on customer servers. The majority of hardware in the entirety of our data center was spared, but there are machines that need to be inspected for water damage, and possibly rebuilt. As of now, we are working to restore power, network, and unaffected hardware back up online within the next day or two.

We thank you for your continued support and understanding. We try and plan for worst-case scenarios and hope for the best in all that we do. We ask that you please submit only one support ticket and refrain from opening multiple support requests at this time until the bulk of the situation is resolved. Please understand that we are working feverishly to resolve this as fast as possible.


After this one of the main servers and 1 of the data servers has been resorted, and few other servers have hardware issues, the problem is there is a big queue of customers like us who are waiting on line to have their servers fixed/rebuilt.

Once this happens and they fixed our servers, all of your data should be back online and running. so please hold with us as we are doing all we can to push on the DC to get our stuff back ASAP.

Thanks for understanding & your patience.